SMS & Text Messaging Terms

Last Updated: November 17, 2024

Our Texting Service

Viaderma uses SMS text messaging to communicate with business contacts, customers, partners, and healthcare providers. We only send one-to-one messages in response to inquiries or to provide important business updates.

What Messages You'll Receive

When you text our business number, you may receive:

• Responses to your questions and inquiries
• Appointment or meeting coordination
• Product information you've requested
• Order updates or customer service responses
• Business-related information relevant to your inquiry

We do not send marketing messages, promotional campaigns, or automated mass texts.

How to Opt-In

By texting our business phone number, you are providing consent for Viaderma to respond to you via text message. Our phone number is available on our website, business cards, and email signatures.

How to Opt-Out

You can stop receiving text messages from us at any time:

• Text "STOP" to any message from us
• Reply "UNSUBSCRIBE" to any message
• Call us at +1 (800) 585-8685 and ask to be removed
• Email us at info@viaderma.com with your opt-out request

After you opt out, you will receive one final confirmation message, and then no further messages unless you initiate a new conversation.

How to Get Help

• Text "HELP" to receive assistance information
• Call us at +1 (800) 585-8685
• Email us at info@viaderma.com

Message Frequency

Message frequency varies based on your interactions with us. We only send messages as needed to respond to your inquiries or provide relevant business information. There is no set schedule.

Message and Data Rates

Standard message and data rates from your mobile carrier may apply. Please check with your mobile carrier for details about your messaging plan.

Privacy & Data Protection

We respect your privacy. Your phone number and any information you share with us via text message:

• Will only be used for business communication with you
• Will not be sold or shared with third parties for marketing purposes
• Will not be used for purposes unrelated to your business relationship with Viaderma
• May be stored in our customer relationship management (CRM) system

For complete information about how we handle your data, please review our Privacy Policy.

Supported Carriers

This service is available on all major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and others.

Contact Information

Changes to These Terms

We may update these SMS terms from time to time. The "Last Updated" date at the top of this page will reflect when changes were made. Continued use of our SMS service after changes indicates your acceptance of the updated terms.